What kind of trouble are you having? Maybe I can help? Or you can let Leandra know about it. If you notice @ the bottom of this page right side corner it says Need Help click on that and that should take you to the help center. There are also how to videos which I posted a link to that in one of your other topics. here it is again.... https://www.youtube.com/user/DesignersSocietyVids in there has how videos on how to set up your btq and how to design makeup and hair etc. Hope this helps.