Hi :) My name is Gina, I'm new here. I just sold a fashion for 130 points, but the points don't show up in my account. Can anyone help me? Will I be able to buy stuff from the gallery, or will it still say I have no points?
On Leandra's behalf, we are sorry for the inconvenience. She is the admin and the only one who can control the points. Due to her absence, (for reasons she has stated in her last post) Points have not been updated for a while. Even though she has made some of the team members temporary admins, we don't have the ability to update points. We can report this to her and see what can be done.
Until then, I suggest that if you have any other items in your gallery, set the price to 0 (Not For Sale). This will stop transactions for now. All transactions are sent to her Inbox and there is a limited amount of space. If it reached the maximum capacity, some may be deleted or lost. When she gets back, forward her your copy of the transaction (can be found in your inbox) and you will receive your points.
If you have any other questions or concerns, let us know. We'll be glad to help. Thanks for your patience.